Privacy Policy

At Terrenue, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and any other details you provide when you:

• Contact us via forms

• Subscribe to our newsletter

• Make a purchase or request information

We also collect non-personal data like browser type, device information, and site usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide customer support

• Process orders and transactions

• Send updates, promotions, and newsletters (only if you opt-in)

• Improve our website and services

3. Data Security

We implement industry-standard measures to protect your information. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it with trusted third-party service providers only as necessary to operate our site and services (e.g., payment processors, email marketing).

5. Cookies

We use cookies to enhance your browsing experience. You can disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: care@terrenue.in

The sections below (9–16) cover the TerreNue mobile app. Last updated: 14 October 2026.

9. TerreNue Mobile App (Android and iOS)

This section applies to the TerreNue mobile app, in addition to the website policy above. It explains what the app collects, how it handles your health data, who we share it with, and how long we keep it. We do not sell your data and we do not show ads.

10. What the App Collects

• Account: your phone number (used to sign in), name, city, email (optional), and the TerreNue products you own.
• Grounding sessions: the date and minutes of each session you record.
• Sleep you log yourself: minutes slept and how rested you felt.
• Orders: name, phone, email, delivery address, and the items ordered.
• Consultations: your booking, the note you write for the practitioner, and the email receipt. The live video and audio of a call (the call is not recorded).
• Community (Circle): your posts, replies, likes, photos, reports, blocks, and the name shown next to your posts.
• Ask: the text of a question you type. It is answered and not stored.
• Notifications: your device token, time zone, and reminder settings.
• App usage: the screens you open and the buttons you tap, to understand how the app is used and to improve it. This never includes a health value, and we do not use an advertising identifier.
• Crash reports: technical information if the app crashes, so we can fix it.
• Warranty registration: the details you give when you register a product.

11. Health Data (Health Connect and Apple Health)

With your permission, the app reads health data from Android Health Connect or Apple Health, only to show you your own nights over time.

• What we read: your sleep (sleep sessions and stages, wake-ups, and time in bed), your resting heart rate, and your heart rate variability. The app only reads this data; it never writes anything back.
• When: only after you agree inside the app and give permission in your phone’s own Health Connect or Apple Health settings.
• Why: only to show you your own sleep and readings in the app.
• Where it is stored: in your account, on Google Cloud servers in Mumbai, India.
• Our promises: this health data is never sold, never used for advertising, never shared with any third party, never used for credit, insurance or employment decisions, and never placed in analytics, logs or crash reports.
• What staff see: TerreNue’s team sees only counts and trends, never your individual values.
• Turning it off: you can turn off Sleep logging in the app at any time to stop it reading your health data, and you can remove the permission in Health Connect or the Apple Health app. Your sleep and health data are deleted when you delete your account.

12. Who the App Shares Data With

Only the service providers that help us run TerreNue, and only what each one needs:

• Google — Firebase and Google Cloud (hosting and database), Crashlytics (crash reports), Google Analytics for Firebase (app usage), and Gemini (to help answer Ask questions and check community posts).
• OpenAI — to check community posts before they appear.
• Agora — to carry the live video and audio of a consultation.
• TerreNue’s store (WooCommerce) and PhonePe — to take and fulfil orders and payments. Card details are handled by the payment provider and never reach us.
• A public PIN-code lookup — to check delivery areas.
• YouTube — to show previews of videos we link to.
• Vercel — hosts the private admin console TerreNue’s team uses.
• Delivery partners — to deliver your orders.
• Practitioners — your first name, the time, and your note, for a consultation you book.
• Other customers — the Circle posts and replies you choose to make public.

Your health data is stored in India (Mumbai). Some providers — Gemini, OpenAI, Agora and Google Analytics — may process data outside India to provide their service.

13. How Long We Keep App Data

Data	How long we keep it
Account, grounding sessions, sleep logs, health readings, points, inbox, saved items	Until you delete your account. Deletion in the app is immediate.
Sleep and health data	Deleted when you delete your account. You can turn off Sleep logging at any time to stop further reading.
Community (Circle) posts and replies	Until you delete them or your account. A post others have replied to is emptied, and your name is removed.
Orders and paid consultation bookings	8 years after the end of the financial year, as Indian tax and company law require.
Warranty registration	The warranty period plus 3 years, kept even after you delete your account.
Crash reports	90 days.
App usage records	14 months.
Ask questions	Not stored. We keep only a daily count, deleted with your account.

We do not delete an unused account automatically.

14. Deleting Your App Account and Data

In the app: Account › Preferences › Delete my account. On the web: terrenue.in/delete-account/. Deletion is immediate. Orders and warranty records are kept only where the law requires, as shown in the table above.

15. Your App Choices and Contact

You can withdraw consent at any time (including for health data), turn notifications off, and ask us to access, correct or delete your data. For questions or a complaint, contact the grievance officer at care@terrenue.in. If a complaint is not resolved, you may take it to the Data Protection Board of India.

16. Age

The app is for people aged 18 and over.